How orders reach you

Digital orders

Steam keys and download links are sent to the email address used at checkout. If a key has not arrived, check your spam folder and then email aldercreek37@airmail.cc.

Physical collector's editions

Collector's editions are packed and dispatched by our Portland fulfilment partner. Shipping cost and transit time are quoted at checkout by the carrier used for the destination.

All physical orders ship from our Portland, Oregon warehouse. Tracking is emailed at dispatch, and orders placed on a business day are usually dispatched the same day.

Returns

Unopened physical editions may be returned within 14 days of delivery for a refund of the item price; return shipping is the buyer's responsibility. Damaged items are replaced at our cost — send a photo to aldercreek37@airmail.cc.